Creating a master schedule

Configuring master schedules is the first step to setting up your weekly schedule for a given customer. We've designed this set-up to be as flexible as possible given your officer configurations, while incorporating various requirements like:

different officers scheduled for a shift over the course of a week
different certification / training requirements for each post
pay rates dictated by the officer's standard pay rate or dictated by the post itself
and others…

Our core guidance when setting up the shifts for a given customer is to create your master schedules to mimic how your shifts are assigned to your officers. For example, if you have a "168" (24/7 coverage) and you typically have three 8-hour shifts per day that start and end at the same time each day, you should create three different master schedule entries. (e.g., Front Gate, Monday-Sunday, 7a-3p; Front Gate, Monday-Sunday, 3p-11p; Front Gate, Monday-Sunday, 11p-7a). (Note: We currently assume that all breaks are paid, this will be configurable in the next couple of weeks.)

Customer details page

Fields to enter

Schedule information

Post Name: Enter the name of the post. Common post names are as simple as "Unarmed Officer" or indicate the location of the post (e.g., "Front Gate," "Parking Lot," "Building A Entrance").
Days: Choose a pre-fille

Question 2

Settings for officer clock-ins

Accepted Answer

Settings for officer clock-ins

Before having officer clock-in and clock-out via the Belfry mobile app, we have a few different settings you'll want to configure:

site geofences (location)
clock-in window (time)

Site geo-fence

Configuring a geo-fence can ensure that the officer is at the customer site when they clock-in for their shift. Later, Belfry will also use this geo-fence and the officer's mobile app location to determine if they have "abandoned their post" (i.e., left the site location) and send admins a notification.

To set the geo-fence, visit the Customer page > Bell Tower tab > Configuration sub-tab.

Then click "Add a Site" under Site Geofence. You can move the pin as well as change the radius in the slider to modify the geofence. Lastly, you can toggle the option to "Enable geofence for clock-in." After hitting Save, this will require officers to be within this region to clock-in for a shift.

Setting up a geofence for a customer site in the Customer > Bell Tower > Configuration tab

Clock-in window

This is a global setting that will restrict officers from clocking in more than a certain amount of time before their scheduled shift. If can be found in the Settings module under Scheduling settings.

Setting the number of minutes to 0 means that the officers will only be able to clock-in at the exact time or after the scheduled start time for their shift. If t

Question 3

Configuring notifications

Accepted Answer

We've launched notifications to give you better visibility into real-time issues at your sites.

There is action required on your part to enable this feature and update mobile devices to the latest version - please have you and your team download Version 1.11 of the Belfry mobile app & log-out and back into Belfry on iOS (released March 1) and on Android (released February 23).

Please read through each section of the email to review:

Release overview
Who will get notified
Modifying notification preferences (for admins)
Future releases

Release overview

We've released the following notification types through the Belfry portal for customers on our plan that includes live operations:

For the back office:

Missed Clock-In (sent 5 mins after missed clock-in detected, then every 5 mins thereafter up to 3 times)
Abandoned Posts (sent if officer leaves the site geofence - if notifications are toggled on, then every 5 mins thereafter up to 3 times)

For officers:

Upcoming Shift (2 hours before, at scheduled start time, and if late to clock-in)
Clock-Out Notice (at scheduled end time, and if late to clock-out)

Notifications will be sent in 3 different ways:

Through the Bell Icon in the top-right corner of the admin portal ![](https://storage.crisp.chat/users/helpdesk/website/36dc3bb27df

Question 4

Frequently Asked Questions

Accepted Answer

Please see the below link for a list of most commonly asked questions and additional video resources!

Belfry FAQ - Google Doc

Question 5

Processing timecards for payroll

Accepted Answer

Tutorial video: https://www.loom.com/share/9ef4b3cccd0b4dd881b2b5e116b40dd6

Question 6

Transferring Belfry invoices to QuickBooks Online

Accepted Answer

Walkthrough video: https://www.loom.com/share/eab6c57c2e3141b78b4f71ddfac296f0

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